FAQs
DO YOU HAVE ANY QUESTIONS?
Here are the most frequently asked questions we receive, if you don’t find your question, please contact us.
Every person’s needs are different. At Agito USA, we offer free personalized consultations to help you choose the best equipment for your lifestyle, body, and goals.
We’ll guide you step by step so you can feel confident in your decision.
Delivery times depend on the product and your location.
Most items are ready to ship and arrive within 3 to 7 business days.
Customized orders may take longer — we’ll keep you informed throughout the process.
Yes. We ship to all 50 U.S. states using trusted carriers like FedEx and UPS.
For rural areas or special regions, feel free to contact us first.
Absolutely. That’s what we’re here for.
We’ll guide you before you purchase so you don’t end up with something that doesn’t work for you.
Yes. Our entire team can assist you in English or Spanish — via phone, WhatsApp, or email.
Some products (like accessories or non-custom items) may be eligible for return within 15 calendar days of delivery.
Customized items (like built-to-order wheelchairs or molded cushions) cannot be returned — but we help you choose correctly from the start.
Please read our Returns and Warranty Policy for full details.
Yes. All products are backed by the manufacturer’s warranty, which varies by brand and item.
We’ll provide you with full documentation at the time of purchase.
Yes! We offer cushions, backrests, power add-ons, off-road wheels, and more.
We can also help confirm compatibility with your current chair.
You can order directly through our website — or contact our team and we’ll walk you through it.
Shipping
We ship across the United States, including all 50 states and territories served by FedEx and UPS.
Estimated delivery time is 3–10 business days, depending on the product and your location.
Some items require customization or preparation — we’ll confirm the estimated lead time with you before checkout.
All shipments include tracking and direct support from our team.
Returns
We accept returns on non-custom and unused items within 15 calendar days of delivery.
Products must be returned in original packaging, unused and undamaged.
Returns apply only to purchases made directly from Agito USA and are subject to review.
Custom-made products — such as built-to-order wheelchairs, molded cushions, or configured backrests — cannot be returned.
To start a return, email us at: [[email protected]]
Warranty
All products we sell are covered by the manufacturer’s warranty, which varies by brand and equipment type.
If your item presents a factory defect, we’ll help connect you with the manufacturer and support the warranty process.
Damage due to misuse, accidents, normal wear, or third-party modifications is not covered.
Have questions about returns or warranty eligibility?
Send us a message — we’ll answer clearly and honestly.
[Contact us on WhatsApp]
[Email: [email protected]]
Phone/WhatsApp: 281 845 1731
Email: [email protected]
Houston, Texas, E.U.A